Selam herkese, asagidaki CV uzerine yurumlarinizi bekliyorum.simdiden tesekkurler.
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Name: Isim soyisim
Mobile: +44208.....
E-Mail: ....@gmail.com
Address: 20 Stoughton ......
National of Turkey and has unrestricted right to work and live in the UK under the Tier 1 (General) Residence Permit for highly skilled migrants (formerly known as HSMP).
PROFILE
Having 3 years of VoIP experience in one of worlds’ leading carrier-grade telecom company (Nortel) and 2 years of solid experience in Data/Network for a competitive Enterprise telecom company (Avaya). Now seeking next challenging and rewarding opportunity within a successful Network organization.
EXPERTISE
EMEA Data Technical Support Engineer (2008-2010)
• Working Knowledge of TCP/IP networking, switches, Routers for Avaya Enterprise switches for the following series: ERS (Ethernet Routing Switch) 8800/8600, 8300, 5000, 4500 and 2500.
• Giving pager support for the emergency calls and requests.
• Exceeded departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
• Reviewing the cases for technical complexity and make recommendations to team members with regards escalation according to departmental Best Practice.
• Publishing knowledgebase solutions (Nortel) based on the resolved cases.
• Actively participating in team and departmental meetings by providing feedback on current week to week activity and recommendations for improvement
• Attending to brain-storming sessions weekly.
• Tracking and resolving customer issues in a professional, timely manner; identifying alternate application approaches when necessary and communicate them to customers.
• Delivering internal (within department) network related trainings.
• Familiar with Clarify and Siebel case troubleshooting/management software programs.
VoIP Technical Support Engineer for US and Canada Customers (2007-2010)
• Having experience of front-line support particular handling emergency situations.
• Working knowledge of SIP, H.323, and TCP/IP protocols.
• Experience with IP Phones and Gateways (MS2010, MSS15K, MG9K)
• Telephony experience of particular switches (DMS-100, Nortel CS2K)
• Experience of performing maintenance procedures (MOPs) for ERS switch for carrier customers.
EDUCATION:
B.Sc., Electronics Engineering, ...University(1999-2004)
TRANING AND CERTIFICATES:
• Nortel Certified Support Specialist (NCSS)
• Nortel Certified Technology Specialist (NCTS)
• Nortel Certified Technology Expert (NCTE)
• Nortel Core and Billing Manager Operation (1820A)
• Nortel CS2000 Universal Translations (3006A)
• Nortel Ethernet Routing Switch 8000 for CS2K Solution (3458A)
• Nortel Ethernet Routing Switch 8600 Configuration and Management (7515C)
• Nortel Troubleshooting Tools Training KT (Kepner Tregoe)
• C/C++ Programming, http://www.csystem.org
• CNAP Cisco Networking Academy Program, http://www.btegitim.com
• Unix/Solaris Administration, http://www.perception.com.tr
• CCNA (Cisco Certified Network Associate)
• CCNP candidate, preparing for Implementing Cisco IP Routing (ROUTE) exam