Louvre Museum Privacy Policy

Welcome to the Louvre Museum's Privacy Policy. This policy explains how the Musée du Louvre ("we," "us," or "our") collects, uses, and protects your personal data. We are committed to ensuring the privacy and security of your information. This policy applies to all visitors of our museum, users of our website (louvre-museum.fr), and individuals who interact with us through other channels.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

Personal Identification Information: This includes your name, email address, postal address, phone number, and date of birth, which you provide when purchasing tickets, subscribing to our newsletter, or participating in our programs.
Payment Information: When you make a purchase, we collect payment information such as credit card details. This information is processed securely by our payment processors.
Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, personalize content, and analyze website traffic. More information about our use of cookies can be found in our Cookies Policy .
Photographs and Video Recordings: The Louvre Museum often takes photographs and video recordings of its visitors for marketing, promotional, and archival purposes. Notices are posted throughout the museum, informing visitors of potential filming.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to process ticket purchases, manage your account, and provide you with access to our website and museum.
Personalizing Your Experience: We use your information to personalize your experience on our website and in the museum, such as recommending exhibits and events that may be of interest to you.
Communicating with You: We use your information to send you newsletters, updates, and other communications about the Louvre Museum.
Marketing and Promotion: We may use your information for marketing and promotional purposes, such as sending you information about upcoming exhibits, events, and special offers.
Analyzing Website Traffic: We use your information to analyze website traffic and improve our website.
Legal Compliance: We may use your information to comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share your information with third-party service providers who help us provide our services, such as payment processors, email marketing providers, and website hosting providers.
Business Partners: We may share your information with our business partners, such as sponsors and event organizers.
Legal Requirements: We may disclose your information to comply with applicable laws and regulations, or in response to a valid legal request.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Affiliates: We may share your information with our affiliates, including the Musée du Louvre Lens, for marketing and promotional purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect your personal data when it is transmitted over the internet.
Firewalls: We use firewalls to protect our servers from unauthorized access.
Access Controls: We restrict access to your personal data to authorized personnel only.
Regular Security Audits: We conduct regular security audits to ensure that our security measures are effective.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights

You have certain rights regarding your personal data, including:

Right to Access: You have the right to access the personal data we hold about you.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected.
Right to Erasure: You have the right to have your personal data erased in certain circumstances.
Right to Restriction of Processing: You have the right to restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Office at dataprotection@louvre-museum.fr . We will respond to your request within one month.

7. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Last Updated" date below. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Musée du Louvre Data Protection Office
75001 Paris, France
Email: dataprotection@louvre-museum.fr
Phone: +33 1 46 77 81 33

Our Data Protection Officer is Madame Élise Dubois, an expert in European privacy law.

Last Updated: October 26, 2026